Unified Global Return & Exchange Policy

All products across all global regions are subject to a 14-day return and exchange policy, starting from the date of confirmed receipt by the customer.

Eligibility

• The product must include the original packaging, accessories, manuals, documentation, and any included items.
• The product must show no signs of liquid ingress, drop damage, disassembly, or functional failure.
• Any clothing must be clean, unwashed, and unworn with all tags still attached.

Product Condition Review

Returned products will be inspected upon receipt.

• Products that are well packaged and do not affect secondary sales can be returned to the Chinese warehouse or overseas warehouses, depending on the country or region.
• If the returned product was repackaged, severely damaged, or shows significant cosmetic wear, stains, aging, manual damage, or cannot be resold, Energize Lab reserves the right to charge a depreciation fee or refuse a refund/exchange.

Not Available in the Following Circumstances:

• No valid proof of purchase, receipt, or invoice is provided.
• Product labels or serial numbers show signs of tampering or alteration.
• Products sent to Energize Lab for refund or exchange do not include all original accessories, attachments, and packaging.
• Any failure or damage to the product is caused by unauthorized use or modification, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
• Any clothing that appears to have been worn, washed, or altered in any way will not qualify for a return/exchange.
• Damage is caused by uncontrollable external factors, including fires, floods, storms, or thunderstrikes.
• Required proof of transit damage issued by the carrier cannot be provided.

Return & Exchange Shipping

• For returns due to customer reasons, you will be responsible for all return shipping charges and you shall assume all risk of loss or damage to the product while in transit.
• For returns or exchanges with authorized confirmed quality problems, Energize Lab will be responsible for all shipping charges.

Refund Time

Refunds will be issued after the warehouse receives your return. Refunds will be processed using the same method used for payment. The refund process will be completed within approximately 7-14 business days, depending on the bank or credit card issuer.

How to Request

1. Contact us within the 14-day return & exchange period to obtain return instructions and shipping information.
2. Place the item securely in its original packaging without any missing contents, and mail your return using a trackable method.